Refund policy

Return & Refund Policy

This Return & Refund Policy explains how The 86 Club handles returns, refunds, exchanges, damaged items, incorrect items, misprints, lost packages, and customer change-of-mind requests.

The 86 Club sells apparel and related products inspired by kitchen culture. Many of our products are made to order through print-on-demand fulfillment partners, including Printful. Because many items are produced specifically after an order is placed, our return and refund process is different from a traditional retail store.

Made-to-Order Products

Many The 86 Club products are made to order. This means the item is produced, printed, packed, and prepared after the customer places an order.

Because made-to-order products are created specifically for each order, we generally do not accept returns, refunds, or exchanges for buyer’s remorse, wrong size selection, wrong color selection, wrong product selection, change of mind, or personal preference.

Customers are responsible for reviewing product details, size charts, colors, quantities, shipping address, and order information before completing checkout.

No Returns for Buyer’s Remorse

Buyer’s remorse means a customer wants to return, refund, cancel, or exchange an item because they changed their mind, ordered the wrong size, selected the wrong color, chose the wrong product, no longer want the item, or personally dislike the product after receiving it.

Because our products may be made on demand, buyer’s remorse does not automatically qualify for a return, refund, free replacement, or free exchange.

Size Exchanges

We generally do not offer free size exchanges for made-to-order products. A size exchange requires producing a new item, which creates additional production and shipping costs.

Customers should review the size chart carefully before placing an order.

If a product is mislabeled or the size received does not match the size ordered, the customer should contact us so we can review the issue as a possible fulfillment error.

Damaged, Defective, Misprinted, Mislabeled, or Incorrect Items

If an item arrives damaged, defective, misprinted, mislabeled, or incorrect due to a production or fulfillment error, the customer should contact The 86 Club as soon as possible.

To review the issue, we may require: order number, customer name, email used at checkout, clear description of the issue, clear photos of the entire product, close-up photos showing the problem, and photos of the packaging if relevant.

If the issue qualifies as a production or fulfillment error, we may offer a replacement, reprint, refund, store credit, or another appropriate solution depending on the facts of the case, available evidence, product availability, fulfillment partner review, and applicable law.

Reporting Timeframe

Customers should report damaged, defective, misprinted, mislabeled, or incorrect items promptly after delivery.

Claims should generally be submitted no later than 30 days after the product has been received. Claims submitted after the applicable review period may not qualify for replacement, refund, or reprint review.

Photos and Evidence Are Required

Clear photos help us confirm whether the issue is a production error, fulfillment error, shipping damage, or another problem.

Without clear photographic evidence, we may not be able to approve a replacement, submit a problem report to the fulfillment partner, or offer a refund.

Lost Packages

If tracking shows that an order has not arrived and appears lost in transit, the customer should contact us with the order number and tracking information.

Lost package claims should generally be submitted no later than 30 days after the estimated delivery date.

Packages Marked as Delivered

If tracking shows that a package was delivered but the customer cannot locate it, the customer should first check all possible delivery locations, including mailbox, porch, package room, reception desk, front desk, building office, parcel locker, side entrance, garage area, back door, neighbors, roommates, family members, and carrier delivery notes.

When tracking shows delivered, the package is generally considered completed by the carrier unless the carrier confirms an issue. Free reshipment or refund may not be available for delivered-but-not-received packages.

Returned-to-Sender and Unclaimed Packages

A package may be returned to sender because of an incomplete address, wrong address, missing apartment or unit number, failed delivery attempts, customs issues, refusal by the recipient, or failure to pick up the package from a carrier location.

If a package is returned due to customer error, unclaimed delivery, refused delivery, or incorrect address information, the customer may be responsible for additional shipping costs if reshipment is available.

Customers should not send products back without contacting The 86 Club first.

Order Changes and Cancellations

Customers should contact us immediately if they need to request an order change or cancellation.

Because many products are made to order, we cannot guarantee that an order can be changed or canceled after it is placed. Once an order enters production, fulfillment, packing, label creation, or shipping, changes or cancellations may no longer be possible.

Refund Method and Timing

If a refund is approved, it may be issued to the original payment method or through another method available through the payment provider or sales platform.

Refund timing can vary depending on the payment provider, bank, card issuer, Shopify processing, and other platform rules.

Shipping Costs

Original shipping costs may not be refundable unless the issue was caused by a qualifying fulfillment or production error.

If a replacement is approved for a qualifying quality issue, replacement shipping may be covered according to the applicable fulfillment partner policy and case review.

Final Sale, Limited Drops, and Special Releases

Some products, limited drops, special releases, clearance items, or promotional items may be marked as final sale. Final sale items may not be eligible for return, refund, or exchange unless they arrive damaged, defective, misprinted, mislabeled, or incorrect due to a qualifying fulfillment issue.

Custom or Personalized Products

If The 86 Club offers personalized or custom products, customers are responsible for submitting accurate personalization details.

Personalized products may not be eligible for return, refund, or exchange because they are created specifically for the customer, unless they arrive damaged, defective, incorrect, or affected by a qualifying fulfillment issue.

How to Request a Review

To request review of a damaged, defective, misprinted, mislabeled, incorrect, lost, or otherwise problematic order, contact us at:

Email: support@the86club.us

Please include: order number, email used at checkout, full name, clear explanation of the issue, clear photos when the issue involves a product defect, misprint, wrong item, or damage, and tracking number when the issue involves shipping.

Policy Alignment with Print-on-Demand Fulfillment

This policy is designed to align with the reality of print-on-demand fulfillment. Print-on-demand products are often produced specifically for each customer after purchase, so returns for buyer’s remorse, wrong size selection, wrong color selection, or change of mind may create costs that are not covered by the fulfillment partner.

The 86 Club may review exceptions when required by applicable law or when the facts of the case justify further review.

Contact Information

The 86 Club
Email: support@the86club.us
Website: the86club.us