Terms and policies
<h1>Terms & Conditions</h1>
<p><strong>Effective date:</strong> [Add date]</p>
<p>These Terms & Conditions apply to purchases, use of our website, customer support, fulfillment, shipping, returns, refunds, and related services provided by The 86 Club.</p>
<h2>Definitions</h2>
<p>For clarity throughout these Terms & Conditions, the following words have the meanings described below:</p>
<h2>Acceptance of These Terms</h2>
<p>Welcome to The 86 Club. These Terms & Conditions explain how our website, products, orders, shipping, returns, refunds, and customer support processes work. By accessing our website, placing an order, using a gift card, contacting us about an order, or interacting with our store, you agree to follow these Terms & Conditions.</p>
<h2>Store Identity and Contact Information</h2>
<p>The 86 Club is a culinary lifestyle brand built around the identity, culture, humor, discipline, and pride of the kitchen. Our products are designed to represent the people who live the culinary world from the inside, whether they are chefs, cooks, food professionals, culinary students, or customers who connect with kitchen culture.</p>
<h2>Eligibility, Customer Responsibility, and Authorized Purchases</h2>
<p>By placing an order, you confirm that you are legally allowed to make the purchase, that you are authorized to use the payment method provided, and that all information submitted during checkout is accurate and complete. If you are under the legal age required to make purchases independently in your location, you should only place an order with permission from a parent or legal guardian.</p>
<h2>Products, Designs, and Product Descriptions</h2>
<p>The 86 Club offers products inspired by culinary culture. Product listings may include images, mockups, descriptions, size charts, material details, color options, fit notes, care instructions, and other information intended to help customers make informed purchasing decisions.</p>
<h2>Made-to-Order Production and Print-on-Demand Fulfillment</h2>
<p>Many products sold by our store are made on demand. This means the product is produced only after the customer places an order. This production model allows us to offer original designs without holding large amounts of inventory and helps reduce unnecessary overproduction.</p>
<h2>Orders, Confirmation, and Product Availability</h2>
<p>After placing an order, customers may receive an order confirmation by email. The order confirmation means that the order was received by our store system. It does not always mean that fulfillment has already started, that the product is guaranteed to be available, or that shipping has begun.</p>
<h2>Payments, Pricing, Taxes, and Checkout Charges</h2>
<p>Product prices are displayed on the website and may change at any time without prior notice. A price shown today may not be available at a later date. Unless clearly stated otherwise, prices do not necessarily include shipping, taxes, duties, import fees, or other charges that may apply based on the customer's location and order details.</p>
<h2>Shipping, Delivery Estimates, and Carrier Responsibility</h2>
<p>Estimated delivery time is calculated by combining fulfillment time and shipping time. Fulfillment time is the time needed to create and prepare the product. Shipping time is the time the carrier takes after the package leaves the fulfillment facility.</p>
<h2>Tracking Information</h2>
<p>When tracking is available, customers may receive a tracking link after the order has been fulfilled and shipped. Tracking updates depend on the shipping carrier and may not appear immediately after shipment. It is common for tracking to take time to update after the label is created or after the package is handed to the carrier.</p>
<h2>Shipping Address Accuracy, Wrong Address, and Address Changes</h2>
<p>Customers are responsible for entering a complete, accurate, and deliverable shipping address at checkout. This includes the recipient name, street address, apartment or unit number, city, state or province, postal code, country, and any other required delivery information.</p>
<h2>Returned-to-Sender, Unclaimed Packages, and Failed Delivery</h2>
<p>A package may be returned to sender for several reasons, including an undeliverable address, missing apartment or unit number, failed delivery attempts, refusal by the recipient, customs issues, an unclaimed package, or failure to pick up a package from a parcel locker or pickup point.</p>
<h2>International Orders, Customs, Duties, and Import Fees</h2>
<p>International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges required by the destination country. These charges are not controlled by us and may vary depending on local laws, product type, product value, country of origin, and destination country.</p>
<h2>Returns, Refunds, and Exchanges</h2>
<p>Because many of our products are made to order, we do not automatically accept returns, refunds, or exchanges for buyer's remorse, wrong size selection, wrong color selection, wrong product selection, change of mind, or personal preference. This policy helps us stay aligned with the nature of print-on-demand production, where each product is created specifically after the order is placed.</p>
<h2>Damaged, Defective, Misprinted, Mislabeled, or Incorrect Items</h2>
<p>If a customer receives a damaged, defective, misprinted, mislabeled, or incorrect item, they should contact us promptly at the email address listed in these Terms & Conditions. The customer should provide enough information for us to review the issue and submit a problem report if needed.</p>
<h2>Lost Packages and Delayed Shipments</h2>
<p>A package may be considered delayed when tracking has not updated for an unusual amount of time or when the estimated delivery date has passed. A delay does not always mean the package is lost. Carriers may experience delays due to weather, customs, seasonal volume, local disruptions, routing changes, or missed scans.</p>
<h2>Tracking Shows Delivered but Package Not Received</h2>
<p>If tracking shows that the package was delivered but the customer cannot find it, the customer should first check all possible delivery locations, including porch, mailbox, package room, reception desk, front desk, building office, parcel locker, side entrance, garage area, back door, or any place where the carrier may have left the package.</p>
<h2>Order Changes, Cancellations, and Production Timing</h2>
<p>Customers should contact us immediately if they need to request an order change or cancellation. We cannot guarantee that changes or cancellations can be made after an order has been placed because made-to-order products may enter production quickly.</p>
<h2>Gift Cards, Store Credit, and Promotional Credits</h2>
<p>If gift cards, store credit, or promotional credits are offered by our store, they are subject to the terms shown at the time of purchase or issue. Gift cards and store credits may only be used for eligible purchases on our store unless otherwise stated.</p>
<h2>Discounts, Promotions, Limited Offers, and Pricing Errors</h2>
<p>We may offer discounts, coupon codes, limited-time promotions, bundles, special releases, or other offers. Promotions may be subject to specific terms, expiration dates, product exclusions, quantity limits, geographic limits, or other conditions.</p>
<h2>Personalized or Custom Products</h2>
<p>If our store offers personalized or custom products, customers are responsible for submitting accurate personalization details, including spelling, wording, names, dates, initials, colors, placement choices, uploaded files, or any other custom information requested during checkout.</p>
<h2>Intellectual Property, Brand Identity, and Content Use</h2>
<p>All designs, graphics, illustrations, logos, product concepts, slogans, written content, website content, brand names, visual identity elements, and other creative materials associated with The 86 Club are owned by The 86 Club or used with permission unless otherwise stated.</p>
<h2>Website Use and Prohibited Conduct</h2>
<p>Customers and visitors agree to use our website in a lawful, respectful, and appropriate manner. You may not use the website to commit fraud, abuse promotions, interfere with checkout, attempt unauthorized access, copy content, upload harmful code, scrape data, impersonate others, or violate applicable laws.</p>
<h2>Privacy and Customer Information</h2>
<p>To process orders, we may collect and use information such as customer name, email address, shipping address, billing details, order details, and communication history. This information may be shared with payment processors, fulfillment partners, shipping carriers, website platforms, or service providers when necessary to process payment, fulfill orders, ship products, prevent fraud, provide support, or comply with legal requirements.</p>
<h2>Third-Party Services and Fulfillment Partners</h2>
<p>We may use third-party platforms, payment processors, fulfillment providers, printing partners, shipping carriers, analytics tools, website builders, email tools, or other service providers to operate the store and complete customer orders.</p>
<h2>Disclaimer of Warranties and Limitation of Liability</h2>
<p>Our website and products are provided on an "as available" basis, subject to product availability, fulfillment capacity, and applicable law. We aim to provide a professional and reliable customer experience, but we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.</p>
<h2>Events Outside Our Control</h2>
<p>We are not responsible for delays or failures caused by events outside our reasonable control. These may include carrier delays, customs delays, natural disasters, severe weather, strikes, labor shortages, supply chain disruption, equipment failure, internet outages, payment processor issues, fulfillment facility delays, government actions, public health events, war, civil unrest, or other circumstances that interfere with normal operations.</p>
<h2>Changes to These Terms & Conditions</h2>
<p>We may update, revise, or replace these Terms & Conditions at any time. Updates may be made to reflect changes in our products, fulfillment process, website platform, payment methods, shipping options, legal obligations, customer support process, or business operations.</p>
<h2>Governing Law and Dispute Resolution</h2>
<p>These Terms & Conditions should be interpreted according to the laws applicable to the business location of The 86 Club, unless another law is required by the customer's location or by applicable consumer protection rules.</p>
<h2>Contact Information</h2>
<p>For questions about these Terms & Conditions, order issues, shipping, tracking, damaged products, incorrect items, returns, refunds, collaborations, or general inquiries, contact us at:</p>